Terms Of Service

1. DEFINITIONS

1.1 "Agreement" - the agreement between Onionring and the Client for the provision of any Services that have been ordered or otherwise provided.

1.2 “Onionring” - means Onionring Limited. with registered office Onionring Limited, 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB and company number 05425679.

1.3 “Service/Services” - the Service or Services provided by Onionring.

1.4 “We/Us/Our” - Onionring.

1.5 “You/Your/Client” - the individual or legal person, company, corporate entity, unincorporated association or partnership that purchases Services from Onionring.

2. GENERAL TERMS OF SERVICE

2.1 By nature of holding an account with Onionring You agree to be bound by the Terms of Service and the separate Acceptable Use Policy.

2.2 Onionring reserves the right to refuse Service and/or access to its servers and/or Services to anyone at their sole discretion.

2.3 Onionring reserves the right to transfer Your data to a different server with no previous notice.

2.4 Notwithstanding any other right to terminate or suspend the Services covered in this Agreement or any other of Our policies Onionring may terminate the Contract at any time giving 28 days written prior notice to the email registered in Your Onionring Client Area. In this circumstance We would refund You the price paid for the Service on a pro-rata basis for the remaining time on Your contract that You have paid for.

3. DURATION AND AUTOMATIC RENEWAL OF SERVICES

3.1 All Services purchased shall automatically renew unless specifically stated otherwise at the point of ordering. The renewal period for any Service will be the same as the initial order period (e.g. a 12 month web hosting package will renew for a further 12 months at the anniversary) unless specifically stated otherwise, or You contact Onionring requesting this is changed prior to the renewal date to another renewal period that is currently offered for the specific Service.

3.2 Unless a Service is terminated according to section 4 below, or any Service specific cancellation terms, then the Service will be renewed automatically by the previous Service Agreement period, and subsequently shall renew for successive periods at expiration of each period. If any Service is terminated after the renewal date then You will still be required to pay the fee for the remaining time in the current Service period.

3.3 This Agreement applies for the length of time You have an active Service with Onionring or one of its affiliates. This length is a minimum of two calendar years from account creation for biennial contracts, one calendar year from account creation for annual contracts, six calendar months from account creation for biannual contracts, three calendar months from account creation for quarterly contracts, one calendar month from account creation for monthly contracts, these lengths are non-negotiable.

4. SERVICE CANCELLATIONS, SUSPENSION, TERMINATION & REFUND

4.1 To cancel a Service with Onionring You must contact Us via the help desk or via email at [email protected] from an email authorised to make account changes registered in Your Client Area with us. We may reply to this email asking for confirmation of cancellation to ensure any cancellation request is genuinely from this email address. In the case that We send a request to confirm cancellation then Your account will remain active and continue to be billed until We receive confirmation of Your cancellation request as an email reply, at this point We will process Your request for cancellation. If a cancellation is made within 14 days of Your order being placed You can request a refund under Our "14 Day Risk Free Money Back Guarantee" if the following criteria are not met:

4.2 Any refunds will be made using the same payment method the Client purchased the Service with.

4.3 For a Service to be cancelled in the current billing term a You must submit Your cancellation request 24 hours prior to their next due payment date (with the exception of clause 4.4). Otherwise the request will be processed in the next billing term.

4.4 Dedicated server cancellation requests must be submitted 7 days before their next due payment for the request to be processed in their current billing period, otherwise the request will be processed in the next billing period.

4.5 If a Client does not submit a cancellation request that meets the contract terms and payment is not made when due then the Clients Services will be suspended 7 calendar days from the due date. The Client has a further 23 calendar days from initial suspension to pay the debt otherwise their Services and any data stored on them will be terminated and removed from Our Service. If suspension as outlined in this clause occurs three times a charge of £35 will be levied. Failure to pay this charge (and any other outstanding debt) within 7 calendar days will result in Service termination. Please note that some products are excluded from this clause. These include: domain names, SSL certificates and other items that have a fixed expiry date and will expire with no grace period.

4.6 If You breach Your Agreement with Onionring a refund will not be issued in the event of cancellation or termination of Your account.

4.7 Account upgrades can be ordered at any time and will be processed with the difference paid pro-rata for the next plan level you are upgrading to. Account downgrades will only be processed at the end of the current billing period that you are in, no refund or credit will be due when an account is downgraded.

4.8 Account credit can only be used for payment in full or in part of Your Service and is non-refundable.

4.9 Misconduct towards or against and Onionring staff, employee, member, Client, or affiliate will result in account suspension/termination.

4.10 Misconduct includes, but is not limited to, written, physical or verbal abuse, harassment, threats and disruptive behaviour towards any person, Client, staff member, member, associate, employee or affiliate of Onionring.

5. PAYMENT

5.1 Advanced payment must be made for all Services provided by Onionring according to the specific terms of the Service purchased.

5.2 If the Service is paid for via credit / debit card or PayPal billing You authorise Onionring to subsequently bill You for recurring payments before, on or after the recurring billing date per the terms of the Service purchased, otherwise Onionring shall send You an invoice via email to the email address listed in the Onionring Client Area for Your account. Recurring billing agreements can be cancelled by You at any time via the payment provider You have used to make payment. If You cancel Your payment agreement You will need to arrange an alternate payment method or make manual payment to ensure Your service(s) remain active.

5.3 All payments must be made in UK pounds sterling (GBP) including applicable taxes.

5.4 Fees that are not disputed by the Client within twenty eight (28) days of the due date passing are deemed by the Client to be accurate.

5.5 Onionring may amend the Services and / or fees that are charged for Services by giving fourteen (14) days or more notice to the Client given via email to the email address listed in the Onionring's Client Area for Your account. If the Client does not contact Onionring to request cancellation via the methods laid out in section 4 above the Client shall be deemed to have accepted the new fee and subsequent fees of the same amount for the same Service.

5.6 You declare that You are authorised to lawfully make payment using the payment card or payment method that You provide to Onionring. If You are not the named cardholder You recognise that You and the named cardholder are jointly and severally liable for the payment of all fees billed to the payment card provided. You will indemnify and hold Onionring harmless in the case of the cardholder or issuer declining any transaction for payments to Onionring, including all of Onionring’s administration costs and costs associated with obtaining payment of the due fees.

5.7 In the case where You provide Onionring with payment details from a third party You declare that You have obtained express consent from this third party for Onionring to use their information, and You consent that We may share Your information related to Your account with Us with the third party, and if necessary contact the third party to obtain payment of due fees.

5.8 A valid email address and payment method should be registered to Your account at all times, failure to provide a valid payment method may result in suspension of Your account until this is provided. If Your payment method is cancelled for any reason You must immediately notify Onionring and provide details of an alternative currently valid payment method.

5.9 Payments made to Onionring via PayPal are subject to PayPal’s terms and conditions, and Onionring makes no representations or warranties with respect to those.

5.10 All invoices will be sent via electronic mail to the email address provided by You to Onionring in Your Client Area and it is Your responsibility to ensure that this is up-to-date and Your email provider is accepting emails from Onionring. No invoices will be sent via postal mail.

5.11 Any credit balance on Your account will be used as full or part payment of Your Service fees, if this is taken as part payment then the remainder of the balance will be taken from the current payment method on Your account.

5.12 If you sign up to a variable billing agreement via Stripe or PayPal this will be used to take payment for future services that are ordered via Your account. You have the option to make manual payment for any services if required You should choose an alternative payment method when placing your order or contact Us via Our support channels.

6. CHARGEBACKS

6.1 Onionring operate a non-negotiable policy of immediately suspending and/or terminating (if deemed appropriate) any Service the Client may hold should a chargeback be generated by the Client. A fee of £60 will be levied to the Client in the event of a chargeback being received.

7. DOMAIN NAMES

7.1 Onionring do not accept responsibility or make warranty that any domain name You order for registration will be accepted for registration by the relevant Domain Name Authority, nor will We accept liability for any costs You incur if the registration application is unsuccessful. You warrant that Your domain name registration is made in good faith and complies with the appropriate ICANN or Nominet policies for acceptable domain registration. Onionring accept no responsibility or liability to third parties for any breach of Intellectual Property rights or copyright with regard to domain names registered on behalf of the Client.

7.2 You warrant that the domain being registered will at no time be used for any unlawful purpose.

7.3 We will not be liable in the event that the Domain Name Authority subsequent to registration suspends or revokes any registration of a domain name.

7.4 You warrant that You are the owner or have written permission from the owner of any trademark to use the trademark in a domain name You are registering that it features in.

7.5 Once a domain name has been successfully registered it must be periodically renewed for You to maintain the registration of it. We will email You renewal notices to the email address registered in Your Client Area. We do not accept any liability for the renewal of the domain in the event that You do not receive these notices in any circumstances. You hereby authorise Us to renew the domain on Your behalf and invoice You for this renewal automatically unless You have cancelled the domain renewal either via Your Client Area or via Our Support Ticket system.

7.6 Onionring may occasionally change the registrar that a Domain Name is held with, at its discretion and without notice to the Client.

7.7 You acknowledge that any dispute arising from the use of the domain name You have registered will be resolved for .uk domains in accordance with the Nominet UK Dispute Resolution Service found here: https://nominet.uk/domain-support/uk-domain-disputes/ and for .com, .net and .org as well as .info, .biz and .name domains in accordance with the ICANN Uniform Domain-Name Dispute-Resolution Policy which can be accessed here: http://www.icann.org/en/help/dndr/udrp/policy. These may impose restrictions on the termination or transfer of any domain name(s) during this dispute process.

7.8 Domain names registered to Clients by us, free of charge to said Client under Our “free domain offer” are explicitly linked to the Service purchased. If the Client wishes to transfer a domain registered through Our “free domain offer” to another provider then a charge of £15 will be levied per domain. The free domain offer only applies to the first year of registration, after this period the Client will be charged Our usual rates to keep the domain registered. The “free domain offer” applies only to the domain name entered on Our order form (i.e. the main, or 'root', domain of Your account) at signup. If the Client wishes to cancel the hosting package by which the free domain was registered they will be charged the price of the domain registration at standard rate as shown on https://onionring.cloud/domainchecker.php at time of cancellation.

7.9 Domains held with Us and using Our "ID Protection" Service remain the property of the Client in every aspect. The Client details will only be masked on the public WHOIS database. Onionring will comply with any formal or informal request to reveal the true owner from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.

7.10 If You wish to transfer ownership of a registered domain then You must obtain all necessary consent and documentation for this which, on request, must be provided to Onionring as validation of a transfer. You agree that prior to transferring ownership of a requested domain to another individual or entity the receiver of this transfer agrees in writing to be bound by the terms of this Agreement. Onionring will not transfer ownership of a domain, or allow for a registrar transfer of a domain until all fees associated with the Client Account which are due have been paid to Onionring.

7.11 If You wish to transfer any domain away from Onionring and Your account has no due fees, and no other clauses restricting transfer of the domain in this Agreement apply then Onionring will change the IPS TAG for .uk domains and provide the EPP transfer code for other domains to You free of charge.

7.12 By registering a domain names ending in .uk (with some very limited exceptions), you enter into a contract of registration with Nominet UK. Full details on the .uk domain registration terms and conditions can be found here: https://www.nominet.uk/go/terms

7.13 Domain renewals for .eu domains will be invoiced 2 weeks before the expiry date. This is due to the .eu domain registry regulations causing .eu domains to enter a redemption period immediately on their expiry date. After this point to renew an additional charge of £90 would be payable to Onionring to renew an .eu domain.

8. BACKUP

8.1 We encourage all Clients to take and store offline regular backups of their accounts. Backups should not be stored on your hosting account but downloaded and archived locally, all backups excluding those taken via Installatron stored on our server will be automatically removed after 1 day.

8.2 We will make every reasonable effort to backup Your data excluding the exemptions set out in clause 8.3 but the Service is provided as is, and We make no explicit warranties or guarantees about the availability or integrity of the backups We may take.

8.3 We will not take backups of Your data if You have been notified as such via email sent to the primary account email registered in Your Client Area, or if the total disk space usage of Your account is 50 Gigabytes or above, unless agreed prior to the breach of this limit in writing. We do not backup cPanel full site backup files or Installatron site backup files.

8.4 For email, web hosting and reseller hosting packages We will attempt to take daily filesystem backups excluding the exemptions set out in clause 8.3 which shall under normal circumstances be retained for up to 1 month. We will attempt to take weekly database backups excluding the exemptions set out in clause 8.3 which are on a 1 week rolling cycle with the most recent backup replacing the previous backup.

8.5 For VPS servers We will attempt to take weekly backups which are on a 1 week rolling cycle with the most recent backup replacing the previous backup.

8.6 For dedicated servers We do not take backups unless an additional backup service is purchased.

9. APPROPRIATE SERVICE USE

9.1 You are bound by Our Acceptable Use Policy which gives further guidelines on usage of Our Services which You can find here: https://onionring.cloud/aup.php

10. SCHEDULED MAINTENANCE

10.1 To ensure continued high performance of servers and Services, Onionring will need to perform routine maintenance from time to time. Some maintenance may require that Services or specific features of Services are offline for short periods. Onionring will provide advanced notice of maintenance whenever We deem it possible.

11. SUPPORT

11.1 Onionring will strive to provide a fast and reliable hosting Service at all times. Our official support method via support ticket is available twenty-four (24) hours a day, seven (7) days a week.

11.2 Our support team will assist in resolving any issues You are having with the Services that We are providing You. We do not provide support for coding issues or third party software usage.

12. RESELLING OF SERVICES

12.1 Clients may not resell standard shared hosting accounts or email only hosting accounts to their own clients or to third parties. If You as a Client, wish to resell Services on Our infrastructure then You may only do so by using a designated reseller hosting account or a VPS / Dedicated Server. Contact us at [email protected] for more information on reseller services.

12.2 Services provided by Onionring must be used by the Client only and not resold to third parties.

13. CLIENT DATA

13.1 Onionring does not actively monitor any data and content You place onto Our servers. All data and content created or stored on Onionring's servers remain Your property at all times. Onionring staff may access Your data as they deem necessary to ensure a high level of Service is provided. Onionring do not make any claim of ownership over any data You have created or stored on Our servers including but not limited to website content, email content or other types of data in Your account(s). You agree to only add data and content that complies with the separate Acceptable Use Policy.

13.2 Services that Onionring offers are at all times owned by Onionring, including rental of IP addresses which remain the property of Onionring.

13.3 You agree that Onionring may, without notice to You: